Account Manager - Content Manager - Remote

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THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring an Account Manager - Content Manager to join our Sales team.

The Account Manager – Content Manager works closely with Account Directors and other team members to meet objectives and exceed client expectations by delivering best-in-class service, proactive solutions, and quality products and services on time and within budget.

This role supports the Account Director in maintaining strong client relationships and identifying opportunities to grow client business where appropriate.

Responsibilities1. Graphics and Content Specifications

• Create and maintain 2D Graphics and AV spec sheets while coordinating content maps.

2. Agency and Production Coordination

• Coordinate deliverables with agencies and Spiro 2D Graphics Production, keeping deadlines and production requirements top of mind.

3. Content and Artwork Management

• Track and manage content and artwork for Spiro projects internally and externally, keeping project files organized and easily accessible to the team.

4. Regulatory Content Submissions

• Manage, submit, and track detailed client regulatory content submissions.

5. Graphics and Content Inventory

• Manage the overall usage of graphics and content internally, including tracking expiration dates and removing outdated assets from active inventory.

6. Interactive Content and Vendor Management

• Understand interactive engagements and help manage third-party content development vendors.

7. Content Testing and Agency Communication

• Review content received from agencies and send materials to AV vendors for testing.
• Communicate testing results back to agencies and clients.

8. Print Production and Approvals

• Deliver print production proofs to agencies and manage feedback and approval processes.

9. Approval and Deadline Tracking

• Communicate the status of all 2D and content approvals and receivables to ensure production and show deadlines are met.

10. Content Tracking Meetings

• Lead graphics and content tracker meetings with internal and external teams to review the status of brand and client deliverables across projects.

11. Production and Project Management

• Coordinate production processes associated with assigned projects and manage projects as needed.

12. Project Update Meetings

• Attend Job Update Meetings and provide information required for successful project delivery.

13. Work Order Verification

• Verify work order information with Operations Managers.

14. Work Order Management

• Consolidate and reconcile all work orders.

15. On-Site Support and Post-Show Documentation

• Provide on-site support as needed or scheduled.
• Document show-site notes and assist the Account Director and team with post-show review documentation when necessary.

16. Time Tracking and Reporting

• Regularly and accurately report time on a weekly basis.
• Provide timely updates or reports as required.

We understand the value of transferable skills and diverse perspectives, so if you do not meet every requirement listed below, we still encourage you to apply.

• Bachelor’s degree or an equivalent level of industry experience.
• Convention and trade show industry experience preferred.
• Ability to perform well under pressure in a fast-paced environment while meeting tight deadlines.
• Ability to evaluate available information and make sound decisions, with excellent organizational and time management skills.
• Ability to work independently with strong computer skills.
• Ability to work in a consultative manner with clients and stakeholders at varied levels, both internally and externally.
• Ability to travel up to 35%.
• Foresight to anticipate client needs and requests and respond appropriately.
• Strong interpersonal skills with the ability to build positive relationships with clients and coworkers.
• Approachable, engaging, and professional, with the ability to communicate clearly and confidently with clients.
• Strong organizational and multitasking skills, including managing multiple client shows and competing priorities.
• Ability to proactively identify and provide practical solutions in an evolving environment.
• Ability to interact with and lead union labor.
• Must be available to work nights, weekends, and at show sites when required.
• Position may average 60–70 hours per week during peak show periods, which occur several months of the year.
• Ability to adapt to multiple settings, environments, and shifting responsibilities.

Work Environment

• Work will be required in both office environments and show-floor settings.
• Show-site work is performed at trade show and convention venues nationwide.
• Conditions may include crowded or noisy environments, with occasional discomfort related to temperature, dust, or other venue conditions.

Attributes

• Driven
• Detail-oriented
• Adaptable
• Collaborative

How to Measure SuccessBy 30 Days

• Understand team dynamics and perform basic job functions independently.

By 60 Days

• Become self-reliant in core job functions and begin taking on more complex tasks.

By 90 Days

• Take ownership of specific projects.

Benefits

• Remote work environment.
• Full benefits package.
• Immediate 401K vesting.
• Psychological safety.
• A culture focused on diversity, inclusivity, and belonging.
• Employee-led resource groups.
• Spiro YOU professional development and learning programs.
• Employee events.

Our Process

Our interview process is tailored to each role.

1. Initial Phone Interview

• Candidates can generally expect an initial phone interview with the Talent Acquisition team.

2. Video Interviews

• Selected candidates participate in video interviews with team members and the prospective manager.

3. Company Research and Engagement

• Candidates are encouraged to explore Spiro’s social media channels and website to learn more about the company and continue the conversation beyond the responsibilities of the role.

4. Background Verification

• Once the interview process is complete, a criminal background check is conducted where applicable by law.